Introduction

Welcome to Flextarium, your trusted partner in home cooking excellence. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, services, and creativity platform. We're committed to transparency and want you to understand exactly how your data is handled.

At Flextarium, we believe that great cooking starts with trust. That's why we've designed our privacy practices to be as thoughtful as our approach to culinary creativity. This policy applies to all interactions you have with our platform, whether you're browsing recipes, participating in our learning programs, or connecting with our community of cooking enthusiasts.

Information We Collect

Personal Information You Provide

Information We Automatically Collect

As you navigate through our platform, we automatically gather certain technical information to improve your experience and ensure our services run smoothly. This includes your IP address, browser type and version, operating system, referring website, pages you visit, time spent on each page, and your general geographic location.

We also track how you interact with our content - which recipes you view, cooking techniques you explore, and learning modules you complete. This helps us understand what's most valuable to our community and continuously improve our offerings.

How We Use Your Information

Your information serves multiple purposes, all centered around providing you with an exceptional cooking and learning experience. We use your data to deliver personalized recipe recommendations based on your dietary preferences and cooking skill level, process your enrollment in learning programs and track your progress, and provide customer support when you need assistance.

Service Delivery and Personalization

• Curate personalized recipe collections based on your cooking preferences and dietary requirements
• Recommend learning programs and cooking techniques that match your skill level and interests
• Send cooking tips, seasonal recipe suggestions, and program updates via email
• Enable participation in our cooking community forums and recipe sharing features
• Track your learning progress and provide certificates for completed cooking programs

Platform Improvement and Analytics

We analyze user behavior patterns to understand which recipes are most popular, which learning modules are most effective, and where users might be experiencing difficulties. This information helps us continuously refine our platform, develop new features, and create content that truly serves our community's needs.

Information Sharing and Disclosure

We share your information only in specific circumstances and always with your privacy protection as our top priority. Our approach to data sharing is conservative and purpose-driven, ensuring your information is used appropriately.

Service Partners

We work with carefully selected partners to deliver our services effectively. Payment processors handle your billing information securely, email service providers help us send you cooking tips and program updates, analytics services help us understand how to improve our platform, and cloud storage providers ensure your data is safely backed up and accessible.

All our partners are required to maintain strict data protection standards and are prohibited from using your information for any purpose other than providing services to Flextarium. We regularly audit these relationships to ensure your privacy remains protected.

Legal Requirements

In certain situations, we may be required to disclose your information to comply with legal obligations, respond to valid legal requests from authorities, protect our rights and property, ensure user safety, or investigate potential violations of our terms of service. We carefully evaluate each request and share only the minimum information necessary to fulfill legal requirements.

Data Security and Protection

Protecting your personal information is fundamental to everything we do at Flextarium. We employ multiple layers of security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Your Privacy Rights

You have significant control over your personal information and how it's used. We respect your right to privacy and provide multiple ways for you to manage your data and privacy settings.

Access and Correction

You can access and update most of your personal information directly through your account settings. This includes your profile details, communication preferences, dietary restrictions, and cooking preferences. If you need assistance accessing or correcting information that's not available in your account dashboard, please contact our support team.

Data Portability and Deletion

You have the right to request a copy of all personal information we hold about you in a machine-readable format. You can also request deletion of your account and associated personal data. Please note that we may retain certain information for legal compliance purposes even after account deletion.

• Request a complete export of your personal data within 30 days
• Delete your account and personal information at any time
• Opt out of marketing communications while maintaining your account
• Withdraw consent for optional data processing activities
• Request correction of inaccurate personal information

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and understand how you use our services. You can manage your cookie preferences through your browser settings.

Types of Cookies We Use

Essential cookies are necessary for our platform to function properly and cannot be disabled. These include session cookies that maintain your login status and security cookies that protect against unauthorized access. Analytics cookies help us understand user behavior and improve our services, while preference cookies remember your cooking preferences and display settings.

International Data Transfers

As a platform serving cooking enthusiasts globally, we may transfer your information to servers and service providers located outside Malaysia. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

All international transfers are conducted under approved mechanisms such as standard contractual clauses or adequacy decisions, ensuring your data receives equivalent protection regardless of its location.

Children's Privacy

Flextarium's services are designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information from our systems.

Parents and guardians who believe their child under 13 has provided personal information to us should contact us immediately so we can address the situation promptly.

Updates to This Privacy Policy

We regularly review and update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the revised terms.